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Terms and Conditions

Full Terms and Conditions 1.00

General terms and conditions of use
Page last updated: September 2014

Please read carefully

Your use of the Platinum Travel Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to Platinum Travel 30 Grosvenor Court, Clontarf, Dublin 3, Ireland. Registered number 411728 and VAT registration number: 9672638H

Contacting Us

These terms and conditions are governed and constructed according to Irish law. Our terms of trading do not affect your statutory rights as a consumer.

Platinum Travel, our suppliers, advertisers and our personnel are completely dedicated to providing the highest levels of customer service.

If you need to contact us, please email us at info@platinumtravel.ie, alternatively, you can write to us at:

Grosvenor Court, Clontarf, Dublin 3, Ireland

Tel: +353 1853 5000

If you require any advice or assistance please call on +353 1853 5000 lines are open between 9am - 5pm Monday to Friday.

We aim to provide high levels of customer satisfaction. In the unlikely event of a complaint you should send it in writing or email to the contact details above, please address any such complaints to the Division Manager. We will endeavour to respond to your query within 2 working days.

About Us

Full information can be found on the About Us page.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Trademarks

The images, logos and names on this Web Site which identify Platinum Travel or third parties and their products and services are proprietary marks of Platinum Travel and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Platinum Travel or any third party with respect to any such image, logo or name.

Alterations

Platinum Travel reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Platinum Travel at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecomms supplier. Please check with your operator for exact charges.

Payment

We do not accept payment via our website.

Site Security

Every order placed with Platinum Travel is subject to a security check. These checks are carried out to protect both you and us against fraudulent transactions. Therefore all information entered by you must match the information held by the card issuer. Supplying incorrect or incomplete information will result in a delay in processing your order. If we are unable to confirm the identity of a customer we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check.

We may on occasion ask you to fax, post or email further proof of identity. We may on occasion ask the customer to supply their credit/debit card details to carry out a further security check.

If you suspect your card has been used fraudulently on our website please contact your card issuer immediately and notify us of the occurrence on +353 1853 5000.

Your information is not stored on an Internet active computer so a third party cannot access your details. This system is the safest way to buy and is safer than passing your details over the phone lines and at least as safe as passing your card over a shop counter.

Cookies are used on this site, but simply to add functionality to the website, no information that can identify you personally is stored.

We do not send marketing emails to personal email addresses where the recipient is not a customer or has not registered an interest in receipt of newsletter or special offers.

Our Privacy Policy explains in detail our policies and practices in respect of data protection and use of information.

PRODUCTS & SERVICES

Placing an Order

The purchase of products or services must be completed by telephone or in person. The terms and conditions of this contract are detailed within our terms and conditions of trading.

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this respect. The provision of details of products and services on this Web Site are not, and should not be construed as, an offer to sell or buy such products or services by Platinum Travel or the relevant company either of whom may accept or reject your offer at its sole discretion.

Product Terms and Conditions

If you apply for a product or service detailed on this Web Site, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service. In the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, product(s) and service(s) shall include, without limitation, any warranty, insurance or financial service.

WEBSITE POLICIES

Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Platinum Travel or its service or product suppliers of its charges from time to time. Please contact us on +353 1853 5000 or email info@platinumtravel.ie for further details.

In the event that you use any of the services contained on this Web Site for commercial use, Platinum Travel shall be entitled to charge you at its applicable rates in respect of such commercial use.

Copyright

The copyright in the material contained in this Web Site belongs to Platinum Travel or its licensed source. Any person may copy any part of this material, subject to the following conditions:

  • the material may not be used for commercial purposes;
  • the copies must retain any copyrights or other intellectual property notices contained in the original material;
  • the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Platinum Travel or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.
Disclaimers

Whilst Platinum Travel has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Platinum Travel or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Platinum Travel be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Platinum Travel does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Platinum Travel does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Platinum Travel's liability for death or personal injury resulting from negligence of Platinum Travel.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Platinum Travel or its licensed source. All rights of Platinum Travel in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Platinum Travel makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Ireland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Platinum Travel. When you activate any of these links, you will leave The Platinum Travel Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Platinum Travel does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Platinum Travel or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

Guarantees

Platinum Travel are fully licensed and bonded by the Commission for Aviation Regulation in Ireland. License Number 0634.

Logos: Platinum Travel, Travel Centres, Visit USA, Discover America, Travel Centres Silversea Agent of the Year 2013 and Commission for Aviation Regulation

Escorted Tours Europe is a trading name of Platinum Travel who are fully licensed and bonded by the Commission for Aviation Regulation in Ireland. License Number 0634.

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